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After-sales support
Generation after generation of excellent technology, ensure the perfect details of product manufacturing, but also maintain the success rate of mold, fine process control, so that celebrities personalized products have reliable quality assurance.
After sales service provided by our company
1.Quality assurance: the products provided by our company are all original packaging of the manufacturer, which conform to the quality certification and quality certification system of the contract manufacturer, and provide the product technical data (including installation instruction, product packing catalogue, Chinese product instruction, certificate of conformity and warranty certificate, etc.).
2.Replacement service: all products of our company are manufacturing and installation quality problems within the specified warranty period. The company is responsible for free maintenance or replacement service (appearance damage, warranty treatment).
3.Warranty service: product warranty, if there is a quality problem, the user can go to the local after-sales service center to enjoy the warranty service; without the local after-sales service center, the user can entrust the dealer to provide the warranty service. Our company provides all day service on normal working days and lifelong technical service support.
4.Consulting service: if users encounter any problems during the use, they can call 0086-576-82434776 for consultation or login http://www.mingliuchina.com Feedback.
After sales service precautions:
1.The purchase date shall be subject to the purchase invoice date (the purchase invoice shall not be subject to the production date).
2.Products without bar code and serial number are not responsible for after-sales service.
3.Due to transportation and other accidental damage, natural disasters and other force majeure, such as maintenance and modification without the approval of the company, are not within the scope of warranty and free warranty; maintenance services are charged according to normal charges.
4.Warranty service does not include instruction and outer packing.
Service tenet:
Customer-centered, market-oriented.
Service criteria:
Considerate, professional and fast.
Service content:
1.Set up 24-hour hotline service 0086-576-82434776 (consultation, repair, complaint and telephone technical guidance).
2.Online service (consultation, repair, complaint and telephone technical guidance).
3.Product maintenance and repair.
4.Free professional training.
5.Customer return visit.
Service mode:
1.Telephone service: response at any time during working hours: 8:30-16:30 on weekdays;
2.Product replacement and repair service: respond within 1 hour. After the customer service center receives the customer service demand call, the engineer calls back within 1 hour to provide technical service.
Door to door service: response within 6 hours. If the after-sales service engineer confirms that the customer needs on-site repair, he will immediately inform the after-sales service point near the customer's area for on-site service within 24 hours (except for remote areas).
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